Will the business go on without you?
The answer to this problem facing many business owners is documenting your system - making sure that everyone knows what they are doing, how they do it and who to liaise with. By documenting your business, you will ensure that everything happens as it should, regardless of who is there on the day.
While documenting your system is one of the key ways to future proof your business, you will also reap immediate benefits. Imagine when a new employee starts, you can show them their job description, company policies, who to go to for what they need, who is responsible for each area etc. Then as they are trained in the role, you have procedures on hand for them to work with, laying out how each task is done
There are various ways of documenting your system, you can pay “experts” to come in and write it for you. In my experience they don’t really understand your business and you just end up with a generic, mostly irrelevant set of documents. An external person never goes down well with the staff either. Another option is to compile it all in-house with regular software such as Word and Excel, but you don’t know where to start, it tends become disjointed, you have different files all over the place, no-one knowing which it the current issue etc.
Without a doubt, the most effective way to document your system is through purpose built software. This way you can still do it all in-house, giving your staff a sense of ownership, you can update it whenever necessary and best of all you have a basic platform to start on.
I have found the best software for this purpose is TKO (Turn Key Operation). With TKO, you can write a policy and procedure manual, identify roles, write job descriptions, define key performance indicators, record performance appraisals and create a complete business manual. All this information is kept in one location for easy reference, it can be viewed, printed or published as required.
TKO will ultimately enhance your lifestyle as a business owner. You can now take that little trip you've been promising yourself, happy in the knowledge that things will be ticking over smoothly without you.....
Please visit the Perth Crest Software Solutions website for more information or contact us for a free trial login.
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